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Privacy Policy

Privacy Policy

This Privacy Policy explains how Focus Frame processes personal data when you use the website, make an inquiry, book a studio session, review proofs, or receive edited files. It applies to the website and to related service communications for product photography for small brands in Medellín.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01

Data We Collect

We may collect identification and contact details, inquiry and booking information, project details such as product counts, shot lists, style references, delivery preferences, payment-related records, gallery activity, and technical data such as device and browser information. We also process communications sent through the contact form, email, phone, or consultation appointments, together with information needed to manage proofs, edits, and file delivery.

The categories of data collected depend on how a person interacts with the studio and its booking process.
02

How We Collect Data

Most data comes directly from you when you submit an inquiry, request a quote, book a session, approve a shot list, review proofs, or receive files. We also receive information from your browser or device when you visit the website, and from payment or delivery steps that are necessary to complete the service. In some cases, we may record details from messages or notes exchanged during the production process.

Information is gathered from direct submissions, session coordination, and limited technical records created during site use.
03

Cookies and Similar Technologies

We may use essential cookies to support basic site functions, preference cookies to remember selected settings, and analytics or performance cookies to understand how the site is used. These tools help maintain security, improve navigation, and review page performance. We do not rely on cookies to collect more information than is needed for those purposes.

The site uses a limited set of cookies and similar technologies for operation and measurement.
04

Cookie Controls

You can usually block, delete, or restrict cookies through your browser settings. Some site functions may not work properly if certain cookies are disabled. Where the website presents cookie choices, those settings apply in addition to browser controls.

Browser settings and related tools can be used to limit non-essential cookies.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes, schedule appointments, manage shot lists and approvals, produce and edit images, deliver private galleries and final files, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems, prevent abuse, and improve site performance.

Processing is limited to the operational needs of the studio and the website.
02 · Sharing

Service Providers

We may share personal data with trusted providers that support website hosting, communication tools, payment processing, file delivery, analytics, and administrative operations. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data if required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, users, or operations. We may also share information when necessary to investigate fraud, security incidents, or misuse of the website or services.

Legal disclosures are made only when a valid obligation or lawful request applies.

Contact Information

Privacy email
support@eyebonegoal.click
Privacy phone
+57 321 4865769
Mailing address
Calle 2 Sur 43, Yarumalito Medellín
Privacy inquiries
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or review of how your information is used. Some requests may be limited where we must keep records for legal, accounting, security, or service administration reasons.

Available rights depend on the type of data and the legal basis for keeping it.
Requests

How to Make a Request

To exercise a privacy right, send a request using the contact details in this policy and include enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding, and we will handle the request in accordance with applicable law.

Requests are reviewed before action is taken to protect the security of personal data.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete photography projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it where appropriate, subject to any lawful retention requirement.

Records are kept only for as long as needed for service, accounting, or legal purposes.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text and may provide additional notice where appropriate for the nature of the change. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy from time to time and keep the current version available on the website.